POLICIES
Shipping & Returns
Shipping Information
PROCESSING TIME
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.
STANDARD SHIPPING (US)
Free on every order — no minimum. Estimated delivery: 5–7 business days.
INTERNATIONAL SHIPPING
We currently ship to Canada, the UK, and Australia. International rates are calculated at checkout. Estimated delivery: 10–15 business days. Customs duties and taxes are the responsibility of the recipient.
Returns & Exchanges
30-DAY SATISFACTION GUARANTEE
We stand behind every product we make. If you're not completely satisfied, return it within 30 days of delivery for a full refund — no questions asked.
HOW TO RETURN
Email us at support@nordrixco.com with your order number and reason for return. We'll send you a prepaid return label within 24 hours.
CONDITION
Items must be returned in their original packaging. Partially used products are accepted under our satisfaction guarantee.
REFUND TIMELINE
Once your return is received and inspected, your refund will be processed within 3–5 business days to your original payment method.
EXCHANGES
Want a different product? We'll process an exchange at no additional shipping cost. Simply mention your preferred replacement when contacting us.
Damaged or Lost Orders
DAMAGED ITEMS
If your order arrives damaged, please email us within 48 hours with photos of the damage. We'll send a replacement immediately at no cost.
LOST PACKAGES
If your tracking shows delivered but you haven't received your order, contact us within 7 days. We'll investigate and resolve the issue promptly.
READY TO RETURN SOMETHING?
Submit a return request and we'll send a prepaid label within 24 hours.
QUESTIONS?
Contact our support team at support@nordrixco.com — we respond within 24 hours.